Frequently Asked Questions
Everything you need to know about your NEO Sabers™ experience.
How long does shipping take for my order?
Standard shipping typically takes 7-12 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are NEO Sabers™ products covered by a warranty?
Yes, all our sabers come with a 1-year limited warranty that covers manufacturing defects and electronic malfunctions under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted for your security.
Can I use my saber for heavy dueling?
Our Combat and Neopixel series are designed with high-grade polycarbonate blades and aircraft-grade aluminum hilt materials, making them suitable for moderate to heavy dueling.
Do you ship internationally?
Yes, NEO Sabers™ ships worldwide. Please note that international orders may be subject to local customs duties and taxes depending on your country's regulations.